Privacy Policy

Who we are

SanaSleep is operated by [LEGAL ENTITY NAME], [REGISTERED ADDRESS], [VAT/COMPANY NUMBER] ("we"). We are the data controller for personal data collected through sanasleep.co.uk.

What we collect

Order and contact details (name, address, email, phone), payment confirmation (we never see or store full card numbers - payments are processed by Shopify Payments and its providers), order history, email preferences, and site usage data via cookies.

Why and on what basis

To fulfil your order and provide support (performance of contract); to send our newsletter if you subscribed (consent - unsubscribe anytime via the link in every email); to improve our site and marketing (legitimate interest); to meet accounting obligations (legal obligation).

Sharing

We share data only with processors needed to run the store: Shopify (hosting and payments), our delivery carriers, and our email service provider. We never sell personal data.

International transfers

We are based in the EU; your data may be processed in the EU and the UK under applicable adequacy arrangements.

Retention

Order data is kept as long as required for warranty (2 years) and accounting law; newsletter data until you unsubscribe.

Your rights

Under UK GDPR you can request access, correction, deletion, restriction, or portability of your data, and object to processing. Email info@sanasleep.co.uk. You can also complain to the ICO (ico.org.uk).

Cookies

We use functional cookies (cart, session) and, with consent, analytics and marketing cookies. Manage preferences via the cookie banner.